If your product is eligible for an Exchange will be acceptable within 7 days of transaction. Packing of the products must be same that we had sent you & send back the items along with vat invoice. In a rare case sometimes, refund can be done but you should follow some terms and conditions that you should follow. Refund policy may not be the same for all products under a different category refund can be done by looking the products categories.
- Electronic items can be exchanged after looking its warranty.
- The products which are under the warranty period will be makeover from the service center & get serviced. As we can provide warranty service from your seller.
- Grocery items can’t be exchange & return.
- Fashion items can be exchange with the same color & same design with the sizes
- Clothes/products can’t be exchange & return except condition in (a).
- The labeling and price tags should remain as it was before.
- Home & Kitchen:
Electronic: the products which are under the warranty period will re makeover from the service center & get serviced .As we can provide warranty from your seller.
a. Wooden: Furniture items can be exchange if incase furniture are break or while opening your products if you got damage then immediately let us know, send us picture of it . If your furniture got damage while b. moving it can’t be exchanged.
c. Steel: Kitchen utensils items can’t be exchanged.
d. Plastic & Ceramic Pot: these items can’t be exchanged.
e) Beauty, Toys & Games: These items can't be exchanged & refund.
f. Accessories: if incase of wrong product delivered we can only do exchanged, All in-the-box accessories (like remote control, Accessories/ its parts e.g.: Lid or covers, sponge etc/starter kits, instruction manuals, chargers, Headphones, etc.), freebies and combos if any must be there.
NOTE: The products which are under the warranty period will be makeover from the service center & get serviced. Please bring warranty card along with vat invoice.
The expected refund processing times are as follows:
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- The product must include the original tags, user manual, warranty cards, vat invoice, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer’s box.